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Frequently
Asked Questions
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| Looking for answers to your
questions? Please check our list of frequently asked questions below. If
you are still in need of assistance please contact our customer service
department at toll free (877)406-0607 or email us at sales@athleticstuff.com.
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Do
you have a catalog to mail out?
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| No we do not. We are currently using the website as for our full-line selection. Please refer to this website or feel free to send us a wishlist for special pricing as well. |
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What
type of product quality do you carry?
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| Our products are designed to
be used in institutional settings. We have carefully selected from the top
manufacturers to ensure our products will stand up to constant use, day
in and day out! |
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What
is your guarantee if I do not like your products?
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| Athletic Stuff has a 30 day
product guarantee. If you are not completely satisfied with your selection, please contact us first to receive return authorization. Then return your order to us in resellable condition and we will happily exchange your product or refund your money less shipping. |
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How
do I place an order with Athletic Stuff?
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You have several choices when
placing an order with Athletic Stuff; (1)Choose products online and secure
the order by charge card or purchase order at the check-out
screen.
(2) Call in your order at our Toll-Free number;(877)
406-0607. To better serve you, please have all your information ready at
the time of call.
(3) Mail your order. You may send in your order, using
either our order form or your own form, to our address at:
Athletic Stuff
PO Box 5083
Paso Robles, CA 93447
(4) Fax your Order to us. You may fax in your
order anytime to:
(805)226-2991. |
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Do
I need to pay sales tax?
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| Sales tax applies to California
residents only, in which case the tax rate will only be 7.25%. Sales tax
will not be charged to residents in other states! |
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What are my shipping charges?
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| Your shipping charges are totaled automatically from your subtotal and run approximately 12 % for orders over $100.00. Most items ship UPS ground unless otherwise instructed or to reach your destination. Shipping charges apply to the 48 contigeous states and shipping charges may be higher to Alaska and Hawaii. Please call for a shipping quote for Alaska and Hawaii customers or additional shipping charges may be added to your order total. Please note, due to an excessive amounts of small orders, we now have a $44.95 minimum order requirement. |
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Is
it safe to use my credit card online?
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| The Athletic Stuff website uses
advanced security technology to ensure secure transactions. Our server encrypts
your personal information to make your online transaction 100% secure. |
| How
long will it take to receive my order? |
| Most items ship within 48 hours
after placing your order. Orders normally arrive within 3-5 working days.
If you need faster shipping, 2nd Day, Next Day, 3rd Day and Express shipping
is available at additional cost. Please call for more details at toll-free
(877)406-0607. |
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If
an item is backordered, how long will it take to receive it?
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| Although you
will find over 95% of your items in stock, we occasionally do experience
back orders. Most backorders ship within 2 weeks. We will notify you of
any backorders you may have and keep you up to date on your order. |
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Taking Your Game to a Higher Level
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